How do I know if my WordPress site has been hacked?

Common signs of a hacked WordPress site include unauthorized redirects, unexpected pop-ups, slower performance, or loss of admin access. To be certain, use our free analysis tool, which will scan your site and provide a full report on any detected malware or vulnerabilities.

How does the WordPress cleanup process work?

Once you sign up, we begin a full scan of your site to identify any security issues, malware, and vulnerabilities. Depending on your preference, we either clean your site directly via SFTP or provide a downloadable cleaned ZIP file. The entire process is automated, fast, and secure.

How long does the cleanup process take?

The process varies based on your site’s size. Smaller sites (under 500 MB) can take as little as 10 minutes, while larger sites may take up to an hour.

Can you remove all types of malware and vulnerabilities?

Yes, our tools are optimized to detect and remove the most common forms of WordPress malware and vulnerabilities directly within the source code. We continuously update our detection algorithms to adapt to new threats.

What’s included in the report?

After each repair, you receive a comprehensive report detailing any viruses removed, vulnerabilities patched, and a list of recommended security measures to prevent future issues.

What types of payment do you accept?

We accept major credit cards, PayPal, and other secure online payment options. Payments are processed through Stripe, ensuring your financial data is fully protected.

Will my plugins and themes still work after the cleanup?

Yes, our repair process is designed to maintain the integrity of your plugins and themes. However, if any plugins or themes contain critical vulnerabilities, we will notify you in the final report so you can take further action.

Do you offer any guarantees?

We stand behind our services with a 1-month satisfaction guarantee. If you’re not satisfied with the results, we’ll refund your payment within the first month.

How do I know if my site needs this service?

If your site has been flagged for malware, is experiencing unusual behavior, or has been blacklisted, it likely needs professional repair. Our analysis report will confirm any issues and provide recommendations.

Hostay, a brand by Qwenty, a web agency dedicated to serving its customers

Close to you, in Strasbourg, France, and around the world.

Qwenty has established itself in the heart of the vibrant European capital, enhancing our connection with partners. We bring the same dedication to every client, whether in France or anywhere else in the world. Our approach centers around meeting with you and understanding your needs through close collaboration. As digital solution experts, we’re passionate about personal connection, traveling the globe to fully engage with your business. For us, understanding your expectations means diving into your project and meeting the talented people who bring it to life.

A responsive team led by:

Gatien

CEO, WordPress security expert since 2016

Nicolas

Technical support manager

Kevin

CTO

More than a client, become our partner.

With ten years of experience as a web agency, Qwenty places its clients at the heart of its mission. Our philosophy? To prioritize a client-focused approach, aiming to build long-term partnerships founded on trust and mutual commitment. We stand out through our flexibility, offering tailored solutions to meet our clients’ needs, whether in terms of timelines, budgets, or involvement in each project.

Proximity, human connection, and quality relationships are at the core of our values. At Qwenty, we believe in the importance of listening carefully, understanding each partner’s unique challenges, and responding with agility. Our dynamism drives us to continuously evolve and embrace new challenges, fueling our passion for creating innovative web solutions that meet and even anticipate our clients’ needs.

Is my data safe during the cleanup process?

Absolutely. We prioritize your data’s security by using secure connections and encryption. We also create a full backup of your site before making any changes, ensuring no data is lost. Additionally, if you choose, you can safely delete sensitive information from your configuration files before uploading.

About us