Question 1

How do I know if my WordPress site has been hacked?

Accepted Answer

Common signs of a hacked WordPress site include unauthorized redirects, unexpected pop-ups, slower performance, or loss of admin access. To be certain, use our free analysis tool, which will scan your site and provide a full report on any detected malware or vulnerabilities.

Question 2

How does the WordPress cleanup process work?

Accepted Answer

Once you sign up, we begin a full scan of your site to identify any security issues, malware, and vulnerabilities. Depending on your preference, we either clean your site directly via SFTP or provide a downloadable cleaned ZIP file. The entire process is automated, fast, and secure.

Question 3

Is my data safe during the cleanup process?

Accepted Answer

Absolutely. We prioritize your data’s security by using secure connections and encryption. We also create a full backup of your site before making any changes, ensuring no data is lost. Additionally, if you choose, you can safely delete sensitive information from your configuration files before uploading.

Question 4

How long does the cleanup process take?

Accepted Answer

The process varies based on your site’s size. Smaller sites (under 500 MB) can take as little as 10 minutes, while larger sites may take up to an hour.

Question 5

Can you remove all types of malware and vulnerabilities?

Accepted Answer

Yes, our tools are optimized to detect and remove the most common forms of WordPress malware and vulnerabilities directly within the source code. We continuously update our detection algorithms to adapt to new threats.

Question 6

What’s included in the report?

Accepted Answer

After each repair, you receive a comprehensive report detailing any viruses removed, vulnerabilities patched, and a list of recommended security measures to prevent future issues.

Question 7

What types of payment do you accept?

Accepted Answer

We accept major credit cards, PayPal, and other secure online payment options. Payments are processed through Stripe, ensuring your financial data is fully protected.

Question 8

Will my plugins and themes still work after the cleanup?

Accepted Answer

Yes, our repair process is designed to maintain the integrity of your plugins and themes. However, if any plugins or themes contain critical vulnerabilities, we will notify you in the final report so you can take further action.

Question 9

Do you offer any guarantees?

Accepted Answer

We stand behind our services with a 1-month satisfaction guarantee. If you’re not satisfied with the results, we’ll refund your payment within the first month.

Question 10

How do I know if my site needs this service?

Accepted Answer

If your site has been flagged for malware, is experiencing unusual behavior, or has been blacklisted, it likely needs professional repair. Our analysis report will confirm any issues and provide recommendations.

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